• HORI-HORI S.A.L. was the first company of its kind in the Basque Country to obtain an ISO 9001/2000 quality certificate for its work. The certificate was issued by Bureau Veritas Quality International on 2nd April 2002.

• The company has fully satisfactorily and successfully obtained the three-year recertification of ISO 9001/2000, undertaken in June 2005.

• The company works to the following manuals, procedures and plans, which are regularly reviewed and audited:

› Quality manual › Procedure for gauging customer satisfaction › Document control procedure › Supplier selection & assessment procedure › IT security procedure › Procedure for recording and managing nonconformities › Procedure for corrective, preventive and improvement actions › Quality record monitoring procedure › Procedure for internal quality audits › Training procedure › Procedure E.20. Indicators › Commercial management procedure › Procedure on actions in public tenders › Procedure for the drawing up of reports and special projects › Translation management procedure › Purchasing procedure › Annual Quality Plan › Annual Training Plan › Annual Internal Quality Audits Plan

• In all its work, HORI-HORI S.A.L. applies a custom-designed quality policy that was drawn up with the securing and year-to-year maintaining of ISO 9001/2000 certification in mind. This requires ongoing efforts to update and modernise the company.

• The company’s next total quality goal is to implement the EFQM Excellence Model, and to continue being a pioneer in this field.